Fraktpolicy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Drusillaz! We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

All orders are carefully prepared and processed within [1–3 business days] after your order has been placed.

Orders are not processed or shipped on weekends or public holidays. During sales, promotions, holidays, or periods of high order volume, processing may take a little longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Local/Philippines orders: Approximately [2–7 business days
International orders: Approximately [7–21 business days]
Express shipping: Approximately [1–3 business days], where available

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to weather, holidays, customs processing, courier issues, or other circumstances outside our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

From time to time, Drusillaz may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website or at checkout.

Order Tracking

When your order has been dispatched, we will send you a shipping confirmation with your tracking number, if tracking is available for your selected shipping method.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

Incorrect or Incomplete Address

Please make sure your shipping information is correct before completing your purchase.

Drusillaz is not responsible for orders that are delayed or returned because of an incorrect, incomplete, or undeliverable address provided by the customer.

If your package is returned to us, we may contact you to arrange reshipment. Additional shipping charges may apply.

Delayed, Lost, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package is delayed or appears to be lost, please contact us at [your customer service email] with your order number so we can assist you.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and/or products. We will review the situation and work with you to determine the appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, or other fees that may be charged by the destination country.

Customs policies and charges vary by country, and Drusillaz cannot control or predict these fees.

International orders may also experience additional delays while being processed by customs.

Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, building reception/security, or your local delivery carrier.

If you still cannot locate your package, contact us at admin@Drusillaz.com and include your order number.